Support

We will be happy to answer any questions you may have, and to talk about RhinoParametrics. Call us with :

- Questions on the use of RhinoParametrics

- Bug reports

- Feature requests and ideas

- Sales / Purchase related question

We strive to best meet our users' expectations.

In case of a problem or if a bug were to be found, please let us know.

Send us your notes :

 - via our internet site: http://www.rhinoparametrics.com/contact.php

 - by Email : support@rhinoparametrics.com

To help us investigate a reported condition as best we can, please make sure you indicate :

 - Version and language of your operating system
 - Your PC's specifications, such as 32bit or 64bit, ram, graphics card details, etc.
 - Rhinoceros version
 - Plug-in version

 - A description of the condition encountered, and whether it can be reproduced
 
 - Send us your file(s), it/they will be treated confidentially

There are two files to upload in order to let us have the information we need to investigate the reported condition :

 - .3dm : contains Rhinoceros data and information (geometry, preferences, ...)
 - .grx : contains all the RhinoParametrics information

These two files bear the same name, but a different suffix.

Ex: MyParametricProject.3dm and MyParametricProject.grx

In extreme cases, for example if RhinoParametrics or Rhino were to crash, Rhinoceros will offer to send a bug report to McNeel.

Please do send it, and indicate in the message:

- Your email address
- The last command used

The bug report will be forwarded to us with detailed information about the crash.

Nevertheless, please also do send us the 3DM and GRX files, which will always help our investigation.